If you have quota - used megabytes - you first have to delete and then downgrade. I can now also tell you the reason I cannot downgrade: it is because of the better proton drive. However, there is auto renewal in place, they do not allow me to downgrade for some reason and the support is not helping either. I subscribed on purpose for one month in order to avoid such a problem. However, the worst experience was that I could not stop my subscription and their support was not helpful. To something quite insignificant, secondary, replaceable. So this whole amazing package crumbles down. Whatsapp, signal messenger, messages, phone calls you have to use a different contact list. You cannot use your contacts in anything else other than your protonmail. So what's the point? The main problem comes with contacts. The result was that I would still have to use Google or Microsoft and proton. I was planning to replace Google with proton, but this is impossible. I subscribed for one month in order to try it. Proton unlimited was everything I wanted. Protonmail is not the only show in town, but it is one of the most poorly run email providers and certainly the only one that has received such extreme, bad reviews from paying customers. I won't mention the name in case anyone thinks I wrote this to plug someone else, but just do your homework and you'll find competitive options. After doing some research, I have now happily switched to another email provider. I wish I had known before they caused me damages. This happens, but what doesn't happen is the extreme bad response you get, if any, from their customer service for paying customers. It's been such an extreme case, that I decided to do a little legwork and found so many people complaining about losing access to their email for some reason or other.
I sent multiple emails over days, but have yet to receive a reply. They did not return my money and I am still waiting for my account to reopen. Almost did, but just put up with it in the interest of privacy and time.įinally, like others, my account got blocked although I had made payments. Their responses weren't even to the specific questions, to the point I thought bots were responding. Personally, I have had the worst customer service of my life for a paid account. Protonmail has done so wrong that I am writing a review about it to save others from damages.
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